1.) How long is the contract term with ADT?

36 months

2.) What is the monthly monitoring charge?

$34.99 per month

3.) What if I move?

ADT provides nationwide security service. If you move around the corner or across the country, you can easily transfer your current system to your new home.

4.) How long does it take to install the system?

It takes approximately two hours for the professional installation of your security system. This includes time needed for the technician to walk through the features and operating instructions for the system.

5.) Are wireless systems prone to false alarms or affected by errant radio transmissions?

No, the equipment that we install is the latest state-of-the-art technology.

6.) How is the alarm connected to ADT's central station?

All alarms are monitored through the telephone lines. Additional equipment is available for purchase should emergency backup become necessary should the phone line be down.

7.) Where are ADT's central stations located?

Denver, Colorado -- Rochester, NY -- Dallas, Texas -- Jacksonville, Florida -- Kansas City, Missouri

8.) Is it better to have my alarm monitored by a near by station?

Proximity to the central station is irrelevant. ADT's Stations operate 24 hours a day. Signals are received electronically with no time differential whether your home is 1 block or 1000 miles from a central station.

9.) What happens when the alarm goes off?

A trained ADT dispatcher will call your home to verify if you have set the alarm off by mistake asking for your password. If there is no answer or the correct password is not given the police are immediately notified. Your control panel is a computer that identifies which door/window or motion detector has triggered the alarm. The police are given accurate information as to where the intrusion took place. ADT then contacts you or a designated friend or relative. All of this data instantly appears when a signal is received. Your alarm will automatically shut off within 12-17 minutes and rearm itself.

10.) How loud is the siren and will it bother the neighbors, if I set it off by mistake?

The siren is 95 decibels and pursuant to alarm code ordinances sirens are installed inside the home. The siren is loud enough to be heard by any thief on the perimeter who tries to break in but will not bother your neighbors if you set it off by mistake.(the siren is very inconspicuous in design, looking something like an intercom)

11.) I already have smoke detectors. Why would I want to add additional ones to my alarm system?

Adding Smoke and fire protection to the system assures the fire department will be called, should there be smoke when you are not home. Smoke detectors as part of your alarm are "supervised" 24 hours a day even if you forgot to set your alarm.

12.) What happens if we lose the electrical power in our home?

The system has a reserved battery housed in the control panel for this emergency. It is re-charged when the power returns.

13.) What about service or warranties?

Defects in workmanship and parts are covered for the first 90 days. Following the 90 day period the same warranty applies with the addition of a $25.00 trip charge.

14.) Will my insurance company give me a discount for installing an alarm system?

Yes, Discounts vary between 5-20% with the maximum being allowed for systems monitored for fire as well as burglary.